Welcome to PixAI!
This FAQ document addresses common payment and subscription questions you may encounter while using the PixAI web platform. Whether you have questions about subscribing, upgrading/downgrading your plan, or issues with browser-based payments, this guide aims to provide quick answers. If your question isn’t covered here, please feel free to contact our support team for further assistance.
💳 Payment Methods & Billing
Q1: What payment methods can I use?
A: PixAI currently supports payments via Visa, Mastercard, PayPay, Google Pay, and convenience store payments.
Q2: What should I do if my payment fails/encounters an issue?
A: Please try the following solutions:
- Verify and re-enter your card information.
→ Please double-check that the card number, expiration date, and security code are entered correctly, then try the transaction again. - Check your card status with the issuing bank.
→ Please contact your card issuer to confirm if there are any usage restrictions or irregularities on your card. - Try using a different card.
→ Please attempt payment with a credit or debit card from a different bank.
If you receive an error message related to high-risk transactions, this may be due to security protocols from our payment service provider. To complete your purchase successfully, we recommend using a different bank card or making the payment through our mobile app.
Q3: Can I change my credit card during an active auto-renewal subscription?
A: Currently, you cannot directly change the credit card on file while auto-renewal is active. If you wish to update your payment card information, please first cancel your current subscription. After your membership expires, you can resubscribe to your desired plan using the new card.
Q4: Can you provide an invoice for my purchase?
A: We apologize, but purchases made through the Web platform currently cannot be invoiced. This is because our payment service provider does not support issuing invoices at this time.
Q5: Why are prices different between the app and the web?
A: The price difference between the App (iOS/Android) and Web platforms is primarily due to fees charged by the app stores. To cover these platform costs, prices on the App may be slightly higher than on the Web.
🔄 Subscription Management & Cancellation
Q6: How do I manage my subscription?
A: Go to your Profile page ➡️ Click on “Membership & Points” ➡️ Click “Manage Auto-Renewal” to cancel auto-renewal.
(Image)
Q7: After canceling auto-renewal, can I still use the membership services?
A: Yes. Even after canceling auto-renewal, you can continue to use all membership features and services for the duration of the membership period you have already paid for. Once your membership expires, the system will automatically stop renewal, and your account will revert to a free user.
Q8: I accidentally subscribed to an annual plan instead of monthly. Can I switch to monthly or get a refund?
A: We currently do not support switching from an annual to a monthly membership. Furthermore, PixAI generally does not offer refunds after a payment is completed. This policy is based on the PixAI Terms of Service . If this outcome does not meet your expectations, we sincerely apologize and appreciate your understanding.
⬆️ Upgrade / Downgrade Rules
Q9: What are the upgrade rules between monthly membership plans?
A: You can upgrade your plan at any time. Upon upgrade, the system will immediately charge you the full monthly fee for the new plan and instantly grant the corresponding points. Your membership cycle will be reset immediately, and your next billing date will be updated based on the upgrade date.
Example: If you subscribed to the “Start” plan on January 1st and upgraded to the “Plus” plan on January 15th, the system will charge you for the “Plus” plan on January 15th and grant the points immediately. Your subsequent billing date will then change to the 15th of each month.
Q10: What are the upgrade rules between annual membership plans?
A: You can upgrade your plan at any time. Upon upgrade, you will only be charged the price difference between the plans. Your upgraded membership will take effect immediately, and the system will instantly grant the points for the new plan. Your membership cycle will be reset immediately, and your next billing date will be updated based on the upgrade date.
Additionally, you can renew your active annual membership plan at any time. The system will automatically extend your current validity period by one year.
Q11: Can I upgrade from a monthly plan to an annual plan?
A: You can upgrade at any time. Upon upgrade, the system will immediately charge you the full annual fee for the new plan and instantly grant the corresponding points. Your membership cycle will be reset immediately, and your next billing date will be updated based on the upgrade date.
Q12: Can I downgrade my current membership plan?
A: No, downgrading is not supported for both monthly and annual membership plans. If you wish to move to a lower-tier plan, please cancel your current plan. After your membership period ends, you can then subscribe to your desired plan.
Q13: Why can’t I click the membership upgrade button?
A: If you cannot click the “Upgrade” or “Downgrade” button, please first check your subscription source.
PixAI membership plans are divided into two systems: App (iOS/Android) and Web. If you subscribed through the App (via the App Store or Google Play), you can only upgrade or downgrade within the App. Similarly, if you subscribed through the Web, you can only upgrade or downgrade on the Web. Please confirm your current subscription platform before attempting the operation.
If you have confirmed the correct platform and the issue persists, please contact our customer service team for further assistance.
⏳ Membership Benefits
Q14: Can membership/points be transferred to another account?
A: No. Membership benefits and points are tied to the original purchasing account and cannot be transferred or shared with other accounts. If you wish to use membership features or points on a different account, you need to purchase them separately for that account.
Q15: When are membership benefits distributed? What if I don’t receive them?
A: Membership benefits (such as monthly points) are automatically distributed on the corresponding date of your registration. For example: If your subscription started on the 25th, then new membership points will be distributed on the 25th of each subsequent month.
If you do not receive the corresponding points or benefits on the expected distribution date, please contact our customer service team, and we will assist you in checking the details.
Q16: What should I do if I didn’t receive the points for my new plan after upgrading?
A: Typically, points are reflected immediately. If they are not showing, please try logging out and then logging back in.
If the points still do not appear, please contact our customer service team and provide the following information to help us resolve the issue quickly:
- Your PixAI profile page link
- The upgrade time
- The plan names (before and after the upgrade)
❓ My question is still not resolved. What should I do?
A: Please contact the PixAI support team. Providing the following information will help us address your issue more quickly:
- Your PixAI profile link
- Your plan name and billing date
- Screenshots of any error pages or receipts
For more information regarding payments, please refer to the [Mobile Subscription & Membership FAQ (iOS/Android)] or the [The Complete Guide to PixAI Credit Packs & FAQs].