\n\n\n\n
Why AI Generation Tasks May Be Delayed<\/h2>\n\n\n\n
PixAI processes a large number of AI generation tasks using shared GPU resources. Delays are usually caused by one or more of the following factors:<\/p>\n\n\n\n
- \n
- High System Demand<\/strong><\/li>\n<\/ul>\n\n\n\n
During peak usage periods or special events, a high volume of generation requests may enter the queue at the same time. This can result in longer waiting times before tasks begin or complete.<\/p>\n\n\n\n
- \n
- High Computational Load<\/strong><\/li>\n<\/ul>\n\n\n\n
Some generation tasks require significantly more computing resources, such as high-resolution outputs, complex prompts, or advanced workflows. These tasks may take longer to process than standard generations.<\/p>\n\n\n\n
- \n
- Planned Maintenance and System Updates<\/strong><\/li>\n<\/ul>\n\n\n\n
From time to time, we may perform scheduled maintenance or deploy system updates to improve stability and performance. During these periods, generation queues may slow down temporarily. When maintenance is planned, we will publish an advance notice.<\/p>\n\n\n\n
\n\n\n\nAutomatic Cancellation and Refund Policy<\/h2>\n\n\n\n
To prevent generation tasks from running indefinitely, PixAI applies the following safeguards:<\/p>\n\n\n\n
Generation Time Limit<\/h3>\n\n\n\n
If an AI generation task does not complete within 3 days<\/strong>, it will be automatically canceled<\/strong> by the system.<\/p>\n\n\n\n
Credit Refunds<\/h3>\n\n\n\n
When a task is canceled due to exceeding the time limit:<\/p>\n\n\n\n
- \n
- All credits used for that task are refunded to your account<\/strong><\/li>\n\n\n\n
- Refund records can be found in your Credit Log<\/strong> using the \u201cFailed Task Refund\u201d<\/strong> filter<\/li>\n<\/ul>\n\n\n\n
![\"\"](\"https:\/\/pixai.art\/articles\/wp-content\/uploads\/2026\/01\/Screenshot-2026-01-20-at-10.18.23-1024x268.png\")
<\/figure>\n\n\n\nThis ensures that credits are not lost due to prolonged processing times.<\/p>\n\n\n\n
\n\n\n\nTips for Managing Delays<\/h2>\n\n\n\n
While some delays depend on overall system load, the following practices may help improve your experience:<\/p>\n\n\n\n
- \n
- Submit tasks during off-peak hours<\/strong> Generation queues are typically shorter during lower-traffic periods.<\/li>\n\n\n\n
- Use with confidence<\/strong> If a task exceeds the allowed processing window, the system will automatically cancel it and return the credits.<\/li>\n\n\n\n
- Monitor task status<\/strong> If your task is still not canceled after 3 days, please contact our Support team via the Feedback page<\/a> so we can help check it.<\/li>\n<\/ul>\n\n\n\n
\n\n\n\nRelated Topics<\/h3>\n\n\n\n
- Use with confidence<\/strong> If a task exceeds the allowed processing window, the system will automatically cancel it and return the credits.<\/li>\n\n\n\n
- Refund records can be found in your Credit Log<\/strong> using the \u201cFailed Task Refund\u201d<\/strong> filter<\/li>\n<\/ul>\n\n\n\n
- All credits used for that task are refunded to your account<\/strong><\/li>\n\n\n\n
- Planned Maintenance and System Updates<\/strong><\/li>\n<\/ul>\n\n\n\n
- High Computational Load<\/strong><\/li>\n<\/ul>\n\n\n\n