{"id":5187,"date":"2026-01-20T02:17:29","date_gmt":"2026-01-20T02:17:29","guid":{"rendered":"https:\/\/pixai.art\/articles\/?p=5187"},"modified":"2026-01-20T02:41:31","modified_gmt":"2026-01-20T02:41:31","slug":"pixai-refund-policy-for-failed-generation-tasks","status":"publish","type":"post","link":"https:\/\/pixai.art\/articles\/en\/pixai-refund-policy-for-failed-generation-tasks\/","title":{"rendered":"PixAI Refund Policy for Failed Generation Tasks"},"content":{"rendered":"\n

We aim to provide a fair and transparent credit refund experience when generation tasks fail. This article explains when refunds are issued automatically, what cases are not eligible, and how to check your refund status.<\/p>\n\n\n\r\n

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<\/span>When Credits Are Refunded Automatically<\/h2>\n\n\n\n

If an image generation task fails due to a system error, we will automatically refund the credits consumed by that task.<\/p>\n\n\n\n

In most cases, no additional action is required. Refund records can be found in your Credit Log<\/strong> using the \u201cFailed Task Refund\u201d<\/strong> filter.<\/p>\n\n\n\n

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Cases That May Not Be Eligible for Refunds<\/h2>\n\n\n\n

Refund eligibility depends on whether the failure is caused by the system or by user action.<\/p>\n\n\n\n

In general:<\/p>\n\n\n\n