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Public Prompts & the Recommendation Algorithm — What You Need to Know
Building a Community Where Creators Learn from Each Other At PixAI, we’ve always believed that the best creative communities are built on more than just great work — they’re built on people willing to share how that work gets done. Prompts are at the heart of everything created here. And for a lot of newer…
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What should I do if I encounter duplicate charges or pricing differences for PixAI subscriptions?
When managing your PixAI membership, it’s important to understand how subscriptions work across different platforms (such as the PixAI website and app stores). This guide explains: So you can quickly and easily fix any subscription problems. Why was I charged twice? Duplicate charges usually happen when you accidentally subscribe through both the PixAI website and…
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Strengthening Account Security: Email Verification Update
To help keep user accounts secure and maintain a smooth experience on PixAI, we are updating our email verification requirements. Starting February 17, 2026, a verified email address is required for full access to certain rewards and community features. This change is part of our ongoing efforts to reduce abuse, prevent automated account creation, and…
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How can I resolve login and loading issues in the PixAI app?
If you are experiencing problems logging into PixAI or facing long loading screens with no data displayed, here is a simple troubleshooting guide to resolve these issues. Common Symptoms: Possible Cause: This issue often occurs due to cached data becoming corrupt or outdated, which prevents the app from functioning as intended. Step-by-Step Resolution: Clearing the…
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Not Receiving Publishing Rewards on PixAI: Causes & Fixes
On PixAI, publishing rewards are granted to encourage creators to share new and original artworks. If you’ve published an artwork but didn’t receive credits, it’s usually due to one of the reasons explained below. How Publishing Rewards Work Publishing rewards are evaluated per artwork, not per post action. Related Topic: Common Reasons You Didn’t Receive…
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PixAI Refund Policy for Failed Generation Tasks
We aim to provide a fair and transparent credit refund experience when generation tasks fail. This article explains when refunds are issued automatically, what cases are not eligible, and how to check your refund status. When Credits Are Refunded Automatically If an image generation task fails due to a system error, we will automatically refund…
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Generation Delays Explained
AI generation tasks on PixAI may occasionally take longer than expected. Generation time can vary depending on system demand and the computational requirements of each task. This article explains: Why AI Generation Tasks May Be Delayed PixAI processes a large number of AI generation tasks using shared GPU resources. Delays are usually caused by one…
Category: ❓Troubleshooting & FAQs
Find clear answers to common issues you may encounter while using PixAI.
This section covers generation delays, login problems, rewards, account management, and other frequently asked questions—so you can get back to creating without interruptions.